This Privacy Policy relates to the CommonNative Shop website only, at the address: https://shop.commonnative.com.
THE SHORT VERSION
1. Keeping things smooth
We will only use your data to improve your experience on our website.
This helps with everything from making your checkout process faster, to recommending items we think you’ll like.
2. Under lock and key
We’ll protect your data like it’s our own.
3. Plain and simple
We do our best to keep customer clued up on the data we hold. Straightforward layouts – no nonsense, no surprises.
4. We won’t spam you.
You decide how you hear from us.
5. Only what is necessary
Your data won’t be left hanging about – if we don’t need it, we delete it.
THE LONGER VERSION
What personal data we collect and why we collect it
We use your information in a number of different ways — what we do depends on the information.
Personal Details include your name, date of birth, gender, address, email address, social media handle, username and phone number.
| What are we doing? |
What for? |
Why do we need to do this? (+legal bits!) |
|---|---|---|
| Identify you when you visit our website or contact us |
Checking your identity helps us to keep your information safe from fraudsters |
Legally, we have to do this and it is also important for us |
| Deliver your purchases to you |
It’s a bit hard to send your order if we don’t use your name and contact details! |
It’s an important part of our contract commitment to you |
| Send you account and service updates, such as updates to our Terms and Conditions and order confirmations |
To keep you informed of any changes to CommonNative Shop services. |
Legally, we have to do this, it’s an important part of our contract commitment to you, and it’s also important for us to keep you updated |
| Send you order updates by text, e-mail or through our app |
So you know when your order is due to arrive. |
It’s an important part of our contract commitment to you |
| Manage your participation in any promotions, offers or discount schemes you choose to participate in |
To ensure you receive any discounts or offers relevant to you at the time. |
We will treat this as an important contract commitment to you if you choose to participate |
| Direct you to the right part of our website |
To get you to the products that you want faster |
It’s important to us that you get the best out of your CommonNative Shop shopping experience |
| Send you information about our products and services | We like to keep you up to date and help you get the best from our products and services. | It’s up to you to choose what you hear from us and what you hear about but it’s also important for us to tell you about the best product and services we have to offer! |
Payment Details
Your payment information
Our payments are processed securely by Stripe. We do not hold any card details on our servers. For more information on Stripe payment processing view Stripe privacy policies directly.
We do keep address details and record of payments.
| What are we doing? |
What for? |
Why do we need to do this? (+legal bits!) |
|---|---|---|
|
Keep records of orders and issue refunds/replacements |
After all – we’re not giving all our stuff away! |
It’s important to us and an important part of our consumer commitment. |
|
Keep a record of any financial transactions relating to orders. |
We need to know what you have paid for (and we have to tell the tax man about our income too!) |
Legally, we have to do this |
Your contact history with us
What you’ve said to us — for example, by phone, email, on instant chat, on Social Media, or in private message.
| What are we doing? |
What for? |
Why do we need to do this? (+legal bits!) |
|---|---|---|
|
Provide customer service and support |
After all, you expect the best service from us! |
It’s an important part of our service and also part of our consumer commitment. |
Purchase history and saved items.
What you’ve bought in the past, what you’ve searched for what you’ve saved or added to your Wishlist another time.
| What are we doing? |
What for? |
Why do we need to do this? (+legal bits!) |
|---|---|---|
|
Help you keep track of items you like, update you when we have new availability and let you share them, your way |
To help you get to the products that you like faster and so you can get the best out of our products and your account |
It’s up to you if you want to use these services but we would love you to share all our good stuff. |
|
Handle returns in accordance with our Terms and Conditions and provide customer services |
Because you expect the best service from us and, after all, we can’t provide a refund if we don’t know what you’ve bought! |
It’s an important part of our consumer commitment. |
Information about your device and how you use our website and app
Information collected when you browse our site, including your IP address and device type, how you use our website and app (such as the pages you visit and the products you look at) and, if you choose to share it with us, your location data.
We use cookies from various third parties. Cookies are small files that are usually automatically downloaded by your web browser when you visit our website. Cookies do a number of very useful jobs such as remembering your preferences, telling us how you interact with our website, or how you found our website. Some of the cookies we use are analytical; while several cookies are “technical” and are used for tracking your login session or authorisation.
| What are we doing? |
What for? |
Why do we need to do this? (+legal bits!) |
|---|---|---|
|
Identify you when you visit our website |
If we can remember you, we can give you the best possible shopping experience. |
It is important for us that you get the best shopping experience |
|
Improve our website and set default options for you (such as language and currency) |
It’s important for us, and it’s much easier for you, if we know the language and currency you prefer, and it also helps us to protect your information |
It is important for us to know what you like to give you the best shopping experience |
| Send information about our products and services to you | We like to keep you up to date and help you find products. You can find out more in our section on Marketing messages below | It is important for us to show you things we think you will like and that may make your experience better |
| Show you CommonNative adverts as your browse the web | So you can see our latest products and deals that we think you will love | It is important for us to show you things we think you will like |
| Monitor visitors to our site and analyse their behaviour | To protect our website and to help make our service better | This is important for us and legally, we have to do this! |
If you post comments about CommonNative, tag CommonNative or post to our Social Media pages
| What are we doing? |
What for? |
Why do we need to do this? (+legal bits!) |
|---|---|---|
|
Monitor our customers views or opinions |
We may want to respond to you or react, particularly if you are unhappy with something. |
It is important for us to know what you think about us |
|
We use public sources of information to help us investigate fraudulent activity |
To prevent and detect fraud against either you or CommonNative – unfortunate, but absolutely essential |
This is important for us to protect our service, to protect you and to stop this |
You have the following rights in relation to your data:
- (i) To request access in order to correct or delete your personal data, as well as to restrict its processing; however, your right to delete or restrict processing is applicable only if CommonNative Shop is not required to process it on another legal basis (i.e. compliance with a legal obligation);
- (ii) Depending on the extent of processing of your data in order to manage your user account and comply with purchase or other contracts, you are entitled to the portability of your personal data; and
- (iii) To object to the processing of your personal data processed with a legitimate interest, as well as against processing for marketing purposes.
If you wish to exercise your rights above or have any questions regarding the processing of your personal data, please contact us by email at: shop@commonnative.com